An interesting little service Avis offers...
Good Afternoon Mr. Wills,
We appreciate that you have taken time out of your busy day to contact Avis on our website.
One of Avis’ reasons for success is that we provide our renter’s with a top of the line quality, dependable, well maintained, and highly serviced vehicles, and additional equipment, such as a ski rack. To have a renter such as you, advise us that you were provided a ski rack that as you have stated was out-dated was a disappointment. Your discontent results in our displeasure as well.
Utilizing the provided information concerning your inopportune ski rack condition, and resulting travel experience we promptly completed documentation which will be forwarded to the SFO, Avis managers so as they are made aware of the situation you incurred.
Please, feel confident, that we are as well self- assured that this will not occur to you our valued renter again.
As well as a result of our concern we would like to forward you an Avis Customer Service Certificate, we anticipate your next visit to our Avis counter.
Thank you for providing us another opportunity to provide our true quality of service.
Sincerely,
Erin Kate Pyefinch
Avis E-Mail Customer Service
7 April 2008 ·
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